Returns & Exchanges

At Aftershock PC Australia, we are committed to providing high-performance hardware and stand by our products with a comprehensive return policy for your peace of mind. If your system or component is faulty or does not meet your expectations, our specialist support team is here to assist with a streamlined resolution process.

Return Process

• 1.
  Technical Assessment

  Contact our support team via our dedicated portal or phone to troubleshoot the issue; many technical concerns can be resolved remotely without needing a return.

• 2.
  RMA Authorization

  If a hardware fault is confirmed, we will issue a Return Merchandise Authorization (RMA) number and provide detailed instructions for the return of your system or component.

• 3.
  Secure Packaging

  Safely pack your item using the original internal and external protective packaging to ensure it is not damaged during transit back to our Melbourne service center.

• 4.
  Testing and Resolution

  Once received, our technicians will perform a rigorous diagnostic test to verify the fault and proceed with a repair, replacement, or refund as per your warranty coverage.